Privacy Policy

Privacy Policy

Effective Date: August 16, 2026

Last Updated: August 16, 2026

LT Tokyo Label (“we,” “us,” or “our”) values your trust and is committed to protecting your personal information. This Privacy Policy outlines how we collect, process, use, and protect your data when you visit our website (lttokyolabel.com), purchase curated preloved branded items (such as timepieces, wallets, and bags), order specialty Japanese goods (beauty products, skincare, snacks, and seasonal chocolates), or participate in our VIP Reseller and referral reward programs.

1. Information We Collect

We collect only the essential personal details required to complete your transactions, verify authenticity requests, and fulfill deliveries across the Philippines:

  • Customer & Identification Details: Full legal name, contact numbers (mobile, Viber, WhatsApp), email address, and social media handles (Facebook, Instagram, TikTok).

  • Delivery & Fulfillment Information: Recipient name, complete shipping address (house/building number, street, barangay, city, province, postal code), and landmark instructions for courier dispatches.

  • Payment Verification Records: Transaction reference numbers, bank transfer confirmation receipts, and payment proof screenshots (GCash, Maya, QR Ph, BDO, BPI, UnionBank). Note: Payment card details processed via third-party gateways like PayMongo or HitPay are encrypted securely by the payment processor and are never stored on our servers.

  • Order & Inventory Tracking: Item SKU codes (LTP...), brand preferences, pre-shipment condition inquiries, live video checking requests, and custom Japan pasabuy sourcing lists.

  • Reseller Program Records: Referral codes, commission tracking balances, points ledgers, and payout disbursement details for registered members.

2. Purpose and Legal Basis of Data Processing

Your personal data is collected and processed under the provisions of the Philippine Data Privacy Act of 2012 (RA 10173) for the following specific purposes:

  • Order Processing & Invoicing: Confirming inventory for 1-of-1 preloved items, reserving orders, issuing digital invoices, and managing payments.

  • Logistics & Delivery Dispatch: Coordinating order transit with local courier partners (LBC Express, J&T Express) and on-demand delivery couriers (Lalamove, Grab Express).

  • Condition Transparency & Quality Verification: Providing live 360° product inspections, flaw disclosures, and pre-shipment packing documentation.

  • Customer Care & Custom Sourcing: Updating customers on shipment statuses, answering product inquiries, and fulfilling custom procurement requests in Japan.

  • Claims & Dispute Resolution: Evaluating mandatory unboxing video submissions within our 24-hour reporting window for condition or transit claims.

  • Taxation & Bookkeeping: Complying with statutory financial reporting and accounting requirements under Philippine law.

3. Data Sharing and Third-Party Disclosures

We do not sell, rent, trade, or monetize your personal information. We share data only with authorized service providers strictly necessary to execute our business operations:

  • Logistics Providers: Third-party couriers (LBC, J&T Express, Lalamove, Grab) receive recipient names, contact numbers, and delivery addresses solely to complete delivery.

  • Payment Processors & Banking Partners: Financial aggregators receive transaction metadata to authorize and verify payments securely.

  • Legal Compliance: Information may be disclosed if required by valid legal processes, regulatory orders, or statutory mandates from competent government authorities.

4. Data Protection and Retention Standards

  • Security Safeguards: We apply appropriate administrative, technical, and physical security measures to safeguard order databases, customer transaction sheets, and personal records against unauthorized access, loss, alteration, or misuse.

  • Retention Schedule: Personal data associated with transactions is retained only for the duration required to service your account, resolve warranty or condition inquiries, and satisfy tax retention requirements. Data that is no longer required is securely deleted or anonymized.

5. Your Statutory Rights Under the Data Privacy Act of 2012 (RA 10173)

As a data subject, you are entitled to exercise the following rights:

  • Right to be Informed: To know whether your personal data is being processed, along with the purposes and extent of processing.

  • Right to Access: To request access to your personal data held in our records.

  • Right to Rectification: To request corrections to inaccurate, incomplete, or outdated personal information.

  • Right to Erasure or Blocking: To request the suspension, removal, or deletion of your personal data from our marketing lists, subject to ongoing legal or transactional obligations.

  • Right to Damages: To be indemnified for any verified damages sustained due to inaccurate, outdated, or unlawfully processed personal information.

6. Cookies and Tracking Technologies

Our website uses standard functional cookies to facilitate essential e-commerce tasks, such as maintaining your shopping cart items, saving checkout progress, and analyzing overall site performance. You can disable cookies through your browser settings, though certain e-commerce features may not function as intended.

7. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our operational procedures, product categories, or applicable legal standards. Updated versions will be published directly on this page with an updated “Last Updated” timestamp.

8. Contact Information and Data Privacy Requests

To exercise your privacy rights, request data updates, or ask questions regarding this policy, contact our team through:

  • Brand: LT Tokyo Label

  • Website: lttokyolabel.com

  • Email: support@lttokyolabel.com

  • Social Channels: Official LT Tokyo Label Facebook & Instagram pages